Project Background
The client is a retail chain operating for 12 years across East China, with 60+ directly-operated stores in 5 cities. Each store ran a different POS system, inventory transfers were coordinated by phone, promotions communicated via posters, and the loyalty program was virtually nonexistent. The group's expansion ambitions were held back by fragmented systems.
The client wanted a unified retail chain inventory platform to achieve consistency across products, inventory, membership, and promotions—building a digital foundation ready to scale.
Core Challenges
- 60+ stores each carry different stock, making transfers inefficient.
- Siloed membership blocks cross-store points redemption.
- Complex promotion rules are hard for stores to execute correctly.
- Slow POS data upload from stores delays headquarters' decisions.
Solutions
A centralized-product, distributed-store architecture—HQ sets the rules while stores stay flexible. 60 stores rolled out in 4 months.
Unified Product Center
Maintain once at HQ and sync automatically to 60 stores.
Store POS
Works offline with auto-sync when the network returns.
Digital Membership Card
Interoperable points, stored value, and tier benefits across stores.
Promotion Engine
Flexible combinations of discount, gift, bundle, and flash promotions.
HQ Warehousing & Distribution
Three-tier inventory across central, regional, and store warehouses.
Data Reports
Multi-dimensional analytics on store, product, and member.
Implementation Results
Chain retail digitalization solution.
Scale smoothly from 10 stores to 1,000.
