CUSTOMER CRM
From marketing and lead acquisition, lead management, opportunity follow-up and contract signing to after-sales service, covering the full customer lifecycle. Helping sales teams boost efficiency, management gain visibility into performance, and the enterprise accumulate customer assets.
Customer / Inventory / Import-Export / MES / Email / Office / Asset / Communication — each of the 8 modules has its own detailed page
Not just recording customer information, but a foundation for customer operations — from acquisition to payment and on to retention and repurchase
Contacts, follow-up timeline, contracts, orders, payments, tickets and AI scoring — all clear on one screen. Automatically identify high-value customers and churn risks, so sales can judge at a glance "whether it's worth the time."
Smart lead scoring, opportunity win-rate prediction, auto-generated follow-up tasks, AI-drafted sales scripts and copy. Free sales from repetitive work and let them focus only on the customers most worth winning.
Full funnel: Lead → Opportunity → Quote → Contract → Payment. Conversion rates, dwell time and loss reasons at each stage at a glance, with KPIs driving management decisions in real time.
When a customer scans to add WeCom, they are deposited into the customer asset pool; group live QR codes, auto welcome messages, SOP task pushes and chat sidebar all integrated. Turn public-domain traffic into reusable, viral private-domain retention.
Website forms, marketing posters, EDM emails, WhatsApp, Facebook, mini programs, Douyin leads — customers from all channels enter the CRM in a unified way, with automatic attribution, smart allocation and cross-channel profiling.
Synced across Web / mini program / iOS / Android / iPad. Field GPS check-in, photo sign-in, voice-recorded follow-ups, offline cache with auto-resync — sales are on the road, but the business never stops.
A dedicated consultant demonstrates the product features 1-on-1 for you
Questions you may have
SBK CRM is Hoobang Software's full customer-lifecycle management platform, bringing together 11 modules — marketing and lead acquisition, leads, customers, opportunities, contracts, payments, products and customer service. Its core capabilities include a 360° customer view, a visual sales funnel, AI customer scoring, WeCom SCRM private-domain operations and omnichannel reach via WhatsApp, all synced across Web, mini program, iOS and Android so sales see performance clearly and the company accumulates customer assets.
It tackles three common problems. First, deal collisions and unclear ownership — a shared customer pool, duplicate detection with locking, and assignment rules stop reps from chasing the same lead. Second, customer churn — follow-up reminders, AI scoring and a lost-deal recovery mechanism keep high-value customers engaged. Third, an opaque sales process — a visual funnel, follow-up logs and performance dashboards let managers see each opportunity's stage, value and win probability in real time for more accurate forecasting.
It fits growing and mid-to-large companies, from teams under 10 people to sales forces of several hundred — the standard edition works out of the box and scales by user count. Across industries it serves import/export trade, manufacturing, wholesale and distribution, professional services and SaaS — any sales-driven business that needs long-term customer operations. With 5,000+ enterprise customers and 50+ industries served, it can be deeply tailored to your industry know-how.
Yes. SBK CRM shares one platform with Hoobang's foreign-trade ERP and online mall, so customer, order, contract and payment data flow seamlessly with no duplicate entry. WeCom SCRM turns customers into company assets that can be handed over in one click when a rep leaves, and the WhatsApp module enables real-time reach and marketing for overseas customers. Open APIs and an integration hub also connect DingTalk, third-party payment, logistics and your own systems.
It supports both cloud SaaS and on-premise deployment, with the on-premise option keeping all data on your own servers. The system provides fine-grained role and field-level permissions, operation audit logs and data masking. Customer resources belong to the company's shared pool: when an employee leaves, their customers can be reclaimed and reassigned in one click while follow-up and chat records are fully retained — preventing reps from walking off with customers.
The standard edition works out of the box: after account setup, org structure and permission configuration, you can usually go live for trial within 1–3 days. Projects involving workflow customization, custom fields or integration with ERP / e-commerce systems typically take 2–6 weeks, with a dedicated consultant assisting one-on-one to import historical data and train your team. Final pricing depends on user count, modules and deployment mode — call our hotline at 400-003-2253 for a tailored plan and quote.